QA for Purim Shalach Manos Special:
Q: Is this wine MEVUSHAL?
A: Yes and it is under the OK Hashgacha.
Q: Where is the Winery located?
A: We are located in the heart of Crown Heights Shchuna.
Q: Which states are you licensed to ship to?
A: Currently, we are licensed to ship wine the following states. We are in the process of getting licensed in other states.
- New York
- North Carolina
Q: When will I receive my order?
A: We will be accepting orders until Monday February 23rd and shipping the week before Purim, so that your order will arrive on or before Monday March 2nd. (Purim is Wednesday March 4th)
Q: My Chabad house has a Sales tax exemption. How do we order without paying sales tax?
A: You will need to email us a copy of your sales tax exempt certificate BEFORE you place your order and we will then send you the link to order tax free. Email your State Sales tax certificate to: Feedback@BenIshWinery.com
Q: Is there a minimum order?
A: Yes. The minimum order is 1 case.
Q: Do you offer a discount if I take a few cases?
A: Yes. However, since we personalize and handle EACH bottle as well as include FREE shipping, the price break starts at 5 cases or more. Your discount will depend on where we are shipping to. Please email us to find out how much each case will cost for 5 or more cases. Let us know the Zip code and if its a business or residence. Email: Feedback@BenIshWinery.com
Q: What does the bottle look like?
A: Its a smaller version of our best selling Dry Red Concord wine. The Front and back are professional looking labels, and all that changes is the Red Font on the Front label. We can put whatever name you like on the front label. We use a “Bar Cork” that is easily opened and closed so that it be opened by hand.
Q: What is your return policy?
A: Great Question. THERE ARE NO RETURNS OR REFUNDS for ANY reason (except if the wine is damaged en route to you. This product is a Holiday special Wine item and there are added costs and laws pertaining to wine involved. Sorry, but by ordering this special you agree that your purchase is not refundable or returnable for any reason. If your wine is damaged by UPS, DONT accept delivery due to damage, and you will not be responsible. We use UPS approved boxes when we ship your wine to ensure that it will arrive intact.
Q: But what if I don’t like this wine?
A: Sorry about that. Everyone’s taste is different. This wine, is a NYS DRY RED Concord wine with 12.5% alcohol by volume. It tastes like a DRY concord. Its not sweet. Make sure you understand this before you place your order. We cannot accept ANY returns and cannot offer a refund for any reason.
Q: What if the wine arrives after Purim? Can I refuse delivery or return it?
A: We guarantee that the wine will arrive before Purim if you place the order by February 23rd and you are available to receive it when UPS delivers. Remember, someone OVER 21 MUST be present to sign for the wine when it arrives. UPS is NOT allowed by law to leave the wine without a signature from someone over 21. It is your responsibility to make sure someone over 21 is available to sign for it. You will be responsible if UPS reports that they had attempted to deliver the wine and there was no one available to receive it.
Q: Whats the best way to make sure we get the wine in time for Purim?
A: Have us ship to a work address where you receive UPS shipments daily. Or if you are home daily and get UPS packages on a daily basis that should work.
Q: Can I divide the cases and have them shipped to different locations?